Updated: January 1, 2022
This Privacy Notice describes the information Mission Med, LLC ("MM", "we", "our", or "us") collects, how we use this information, with whom we share it, and the choices you have in connection with this. This Privacy Notice applies to MM-related sites, applications, software, and services accessible on or by a domain owned by MM (each, a "Site" and collectively the "Sites") and any other electronic or digital products made available by MM that link to this Notice (collectively, our "Services"). You can access our HIPAA Notice of Privacy Practices, related to the use and disclosure of protected health information. As used in this Privacy Notice, "personal information" includes "Personal Data" as such term is defined under the General Data Protection Regulation (Regulation (EU) 2016/679) ("GDPR").
The entity responsible for the collection and use (processing) of your personal information is Mission Med, LLC. You can contact MM by email at support@missionmedus.com, or mail at 7304 SW 45th St. Miami, Florida 33155.
Through your use of the Services, we will collect personal information, which is information that identifies you or relates to you as an identifiable individual. We collect personal information directly and automatically as outlined below.
When you engage with certain Services, we will collect your personal information. Except as otherwise indicated, the personal information we collect is such that we need to carry out the requested action. If you do not provide us with your personal information, we would not be able to do so. We collect personal information when you
When you contact us or complete a form on our Contact Us page, we collect from you, your personal identifiers (organization name, title, address, phone number, and email address) and any other information you choose to include in your correspondence. We use this personal information to respond to your questions or inquiries, troubleshoot where necessary, and address any issues you may have.
When you submit content, we will collect anything you decide to share, including photos, documents, text submissions, likes, and dates. We will use this information to enable social community features, validate incentive program requirements and inform providers of current and past health status.
When you create an account within one of our applications to utilize our services, we will collect from you, your personal identifiers (name, email address, telephone number, address, city, state, country, ZIP code, gender, birth date) and account login information (selected username, password and security question answers). We use this personal information to create your account, communicate with you about the Services, and facilitate your access to the Services. If you are creating an account through your employer's agreement with MM, we will collect your employment information (name of employer). We will use this information to ensure your employer is appropriately billed for the services provided. If you consent, we will also collect additional personal identifiers (gender, birth date, ethnicity), behavioral activity (physical activity, eating habits), mental health indicators (e.g. stress, burnout, social determinates) and health information (health goals, diet preferences, sleep tracking data, vital signs, medical history, blood biometrics you wish for us to collect, body composition, glucose level, and additional blood work as applicable to the services being rendered). We will use this information to provide the health-related services for which you have signed up through the Services. If you consent (opt in) to receive promotional and account-related text messages to your cellular telephone number, we will use your cellular telephone number to send you automated promotional text messages. Message and data rates may apply. Reply "STOP" to any promotional text message to stop us from sending you future promotional text messages, or "HELP" for further assistance. Message frequency varies. Your agreement to receive promotional text messages is not a condition of any purchase from us.
If you subscribe to our marketing emails, we will collect from you, your email address to fulfill your request to receive information we feel may be of interest to you. You can unsubscribe at any time by clicked on the "unsubscribe" link in each email. Please note that we will continue to send you notifications necessary to the Services, or requested products or services.
: If you complete your registration on our Web Portal or Mobile Application, we will collect engagement data from you to help understand what content and services are most important to you. This data can include content consumption, answers to questions, communications with a healthcare provider, participation in events and contests, and interactions with other users.
If you decide to participate in one of our surveys or questionnaires, we will collect from you, your personal identifiers (name, email address) and your responses to the survey or questionnaire. We will use this information to analyze the participants interests, risks and behaviors to better service their healthcare needs.
If you participate in any wellness initiatives or the wellness portal, we will collect your health information (participation and engagement activity, such as self-reported activities, assessments, outcomes, lab results, tracker data, uploaded forms or affidavits) that will be used to target programming resources or to meet the requirements of incentive programming. Tracker data includes body composition (weight, fat percentage, body mass index), diabetes (glucose, A1C), sleep (duration, quality), nutrition (calories), fitness (exercise type and duration), routine (steps), and biometrics (vital signs, lab work). You can revoke your consent to further processing of your personal information by contacting member support or by working with your employer to be removed from the census.
If you sign-up or attend a vaccination event, we will collect information about your personal identifiers (name, email address, telephone number, physical address), health information (general health status and health history), and payment information (insurance information) to properly administer and deliver the healthcare services offered at the event. We will also store a complete log of the services rendered at the event. Your data may be included in aggregate reporting or provided to a healthcare provider to continue with healthcare services in accordance with our Notice of Privacy Practices. You can revoke your consent to further processing of your personal information by contacting member support or by working with your employer to be removed from the census.
If you interact with any of Mission Med’s Professionals or Healthcare Providers, we will collect your health information (e.g., medical conditions, lab results, symptoms, illnesses, diagnosis, treatment information, services and procedure rendered, insurance information, health status, health history, topics discussed, time spent, assessment results, biometrics, goals, diagnosis, prescription information, and provider notes) during those interactions. You can revoke your consent to further processing of your personal information by contacting member support or by working with your employer to be removed from the census if applicable.
If you register or attend a biometric screening event, we will collect your personal identifiers (name, email address, physical address, telephone number), payment information (payor or insurance information), employment information (employer name), and health information (e.g., biometric data (i.e. body composition, and vital signs), lab results (i.e. glucose, cholesterol, etc.)), attendance information and demographic information. This data will be used to provide the participant with information about their current health status, fulfill incentive requirements and be reporting in aggregate to the sponsor of the event. You can revoke your consent to further processing of your personal information by contacting member support or by working with your employer to be removed from the census if applicable.
If you participate in a testing program, we will collect your personal identifiers (e.g., name, birth date, phone, address, government-issued identification card), employment information (employee/member ID), and health information (results from tests administered). This information will be used to provide the testing services, as applicable. Such information will be reported to the program sponsor or to regulatory parties as required by law. You can revoke your consent to further processing of your personal information by contacting member support or by working with your employer to be removed from the census if applicable.
When you apply for employment with Mission Med, we will collect your personal identifiers (name, email address, physical address, telephone number) and your professional or employment information (resume, cover letter, employment history, educational history). We use this personal information to assess and manage your application with MM, to communicate with you (including email, voice/video calls, and text messages), and as necessary to comply with the law.
MM may also use the personal information collected for the above purposes to comply with the law and for other limited circumstances as described in HOW WE SHARE YOUR PERSONAL INFORMATION.
When you are signed up or create an account through your employer, we will collect from your employer your personal identifiers (name, email address, birth date, gender, address, city, state, zip, phone), payment information (insurance plan), and employment information (job title, department). We will use this information to invite you to participate in certain programs or determine your eligibility for particular benefits
When you sign up to utilize our services, we will request your health information (health risks, fitness trackers, labs, biometrics, telehealth visit summaries, claims) from your existing health care providers. We will use this information to provide our Services, target programming and services to participants, meet requirements of incentive programs or inclusion in aggregate population health reports.
When you utilize our Biometric Testing services or Blood work services, we will utilize a third party testing laboratory to test the sample. We will collect your health information (test results) from the third party laboratory to provide our services to you.
In addition to the personal information you provide, we also collect information automatically via cookies as you use the Services. This information includes the following internet and other electronic network activity information:
We use essential, performance, and analytic cookies to collect information about your interaction with our Services, such as what you access, what you click on, the frequency of access, and how much time you spend on the Services. We use this information to: (i) track you within the Services; (ii) enhance your user experience; (iii) conduct analytics to improve the Service offerings; (iv) prevent fraudulent use of the Services; and (v) diagnosis and repair Services errors, and, in cases of abuse, track and mitigate the abuse.
We use essential, performance, and analytic cookies to collect certain information about the device you use to access the Services, such as hardware model, operating system, and device preferences. We use this information to: (i) track you within the Services; (ii) enhance your user experience; (iii) conduct analytics to improve the Services; (iv) prevent fraudulent use of the Services; and (v) diagnosis and repair Services errors, and, in cases of abuse, track and mitigate the abuse.
We use essential, performance, and analytic cookies to collect information about your location, which may be determined through your IP address. We use this information to: (i) track you within the Services; (ii) enhance your user experience; (iii) conduct analytics to improve the Services; (iv) prevent fraudulent use of the Services; and (v) diagnosis and repair Services errors, and, in cases of abuse, track and mitigate the abuse.
In general, to disable cookies and limit the collection and use of information through them, you can set your browser to refuse cookies or indicate when a cookie is being sent. When you opt-out an opt-out cookie will be placed on your device. The opt-out cookie is browser and device specific and will only last until cookies are cleared from your browser or device.
MM may share the personal information identified in this Privacy Notice in the following instances:
We share your personal information with our service providers that assist us in providing the Services, such as our payment processors, IT support, marketing providers, communications providers, healthcare service providers, insurance service providers, cloud and hosting providers, laboratory providers, and email providers.
Where necessary, we share your personal information within MM for legitimate business purposes in order to efficiently carry out our business and to the extent permitted by law.
In the event that we enter into, or intend to enter into, a transaction that alters the structure of our organization, such as a reorganization, merger, acquisition, sale, joint venture, assignment, consolidation, transfer, change of control, or other disposition of all or any portion of our assets, we would share your personal information with third parties, including the buyer or target (and their agents and advisors) for the purpose of facilitating and completing the transaction. We would also share your personal information with third parties if we undergo bankruptcy or liquidation, in the course of such proceedings.
We will share your personal information where we are legally required to do so, such as in response to tax obligations, court orders, law enforcement or legal process, including for national security purposes; to establish, protect, or exercise our legal rights, as required to enforce our terms of use or other contracts; to defend against legal claims or demands; to detect, investigate, prevent, or take action against illegal activities, fraud, or situations involving potential threats to the rights, property, or personal safety of any person; or to comply with the requirements of any applicable law.
We will share your personal information with your employer or insurance company, such as MM Partners when you utilize Provider Services. We share this information to provide any necessary Provider Services through our client to you. We will make your personal information available to our client (e.g., your employer or insurance company, such as MM Partners) in accordance with the services we perform for our client. When requested, we will also share or facilitate the sharing of your personal information with third parties pursuant to instructions from our client, and as required by law, a Business Associate Agreement or Subcontractor Business Associate Agreement. To the extent the GDPR applies, the legal basis for this is compliance with legal obligations. We will also share your personal information with your employer or your organization if applicable. If applicable we will share your personal information to improve our client's wellness initiatives and for health research. The legal basis for this processing is your consent.
Apart from the reasons identified above, we may request your permission to share your personal information for a specific purpose. We will notify you and request consent before you provide the personal information or before the personal information you have already provided is shared for such purpose. You may revoke your consent at any time
MM may also share anonymized and aggregated data ("De-Identified Information") in public reports about exercise and activity, or to MM Partners under agreement with us. MM may also disclose De-Identified Information for general research purposes and in research collaborations with third parties, such as universities, hospitals or other laboratories to determine the prevalence of particular conditions among users or to determine whether a user might be suitable for research or clinical trials. MM may also use De-Identified Information for commercial collaborations with private companies for purposes such as product design or enhancement of any solutions we provide.
The California Consumer Privacy Act (CCPA) entitles California residents to certain rights. To the extent that the CCPA applies to our processing of your personal information, you would be entitled to the following rights:
You have the right to request what personal information we have collected, used, disclosed, and sold about you within the preceding twelve (12) months. You may only submit a request for access twice within a twelve-month period.
You have the right to request the deletion of your personal information that we collect or maintain, subject to certain exceptions
You have the right to opt out of the sale of your personal information to third parties. MM does not have actual knowledge that it sells personal information of minors under the age of sixteen (16) years.
You have the right to not receive discriminatory treatment if and when you exercise your rights to access, delete, or opt out under the CCPA.
To exercise your right to access or delete your personal information, you may submit a request via email at support@missionmedus.com or via telephone by calling (305) 748-2517.
For requests submitted via email and telephone, you must provide us with sufficient information that allows us to reasonably verify you are the person about whom we collected the personal information and describe your request with sufficient detail to allow us to properly evaluate and respond to it. If we are not able to verify your identity for access and deletion requests with the information provided, we may ask you for additional pieces of information. The interactive webform contains the information that we need to verify your identity and review your request.
Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf may make a request related to your personal information. If you are an authorized agent making a request on behalf of another individual, you must provide us with signed documentation that you are authorized to act on behalf of that individual.
Individuals in the European Union are entitled to certain rights under the General Data Protection Regulation (GDPR). If our processing of your personal information is subject to the GDPR, you may be entitled to the following rights:
To exercise these rights, please contact us at support@missionmedus.com
You have the right to ask us for copies of your personal information. This right has some exemptions, which means you may not always receive all the personal information we process.
You have the right to ask us to rectify personal information you think is inaccurate or incomplete.
You have the right to ask us to erase your personal information in certain circumstances.
You have the right to ask us to restrict the processing of your personal information in certain circumstances.
You have the right to object at any time, for reasons arising from your particular situation, to processing of your personal information, which is carried out on the basis of our legitimate interests
: You have the right to ask that we transfer the personal information you gave us from one organization to another, or give it to you. Please note this only applies to personal information you have given us.
You have the right to lodge a complaint with the relevant Supervisory Authority
If you are a consumer in the State of Nevada, you may request to opt-out of the current or future sale of your personal information. We do not currently sell any of your personal information under Nevada law, nor do we plan to do so in the future. However, you can submit a request to opt-out of future sales by contacting us at support@missionmedus.com. Please include "Opt-Out Request Under Nevada Law" in the subject line of your message.
You may access your MM account profile to correct or view certain personal information of yours in our possession and which is associated with your profile.
You can prevent your mobile device from sharing your location data by adjusting the permissions on your mobile device.
You may opt-out of receiving marketing emails from us by clicking the "unsubscribe" link provided with each email. Please note that we will continue to send you emails necessary to any Services or any assistance you request from MM.
You may opt-out of receiving marketing text messages from us by responding "STOP" to any of our text messages.
If you have enabled push notifications, you may disable these at any time by updating your device settings.
All session cookies are temporary and expire after you close your web browser. Persistent cookies can be removed by following your web browser's directions. To find out how to see what cookies have been set on your computer or device, and how to reject and delete the cookies, please visit: https://www.aboutcookies.org/. Please note that each web browser is different. For information on reviewing or deleting cookies from specific browsers, click on the appropriate browser: Firefox, Firefox IOS, Firefox Android, Safari, Safari Mobile, Chrome, Internet Explorer, Microsoft Edge, Opera. To find information relating to other browsers, visit the browser developer's website and mobile application. If you reset your web browser to refuse all cookies or to indicate when a cookie is being sent, some features may not function properly.
You can stop further collection of your personal information through the Mobile Application by uninstalling the Mobile Application.
The criteria used to determine our retention periods are: (i) the length of time we have an ongoing relationship with you; (ii) whether there is any legal obligation to which we are subject; and (iii) whether there is a need in order to perform a contract to which you are party. The personal data processed by MM will be retained for the period deemed strictly necessary to fulfil the purposes for which it was provided, including to allow you to utilize the Platform. However, MM may continue to store personal data for a longer period, as may be necessary to protect MM's interests related to potential liability related to our Services. MM will keep personal data for the purposes of marketing and profiling for ten (10) years from the provision of your personal data for marketing and profiling purposes unless you withdraw your consent. Once your consent is withdrawn, personal data may no longer be processed for marketing or profiling purposes but may still be retained for the purpose of handling any disputes and/or litigation.
The entity responsible for the collection and use (processing) of your personal information is Mission Med, LLC. You can contact MM by email at support@missionmedus.com, or mail at 7304 SW 45th St. Miami, Florida 33155.
We may transfer your personal information to recipients in countries outside of the European Economic Area that may have differing data protection laws. This includes countries which the EU Commission does not consider to have an adequate level of protection for personal data. If this occurs, we will ensure there is a legal ground for the transfer in accordance with applicable data protection legislation. You will also be informed about the legal ground, what safeguards were implemented, and where you can obtain a copy of information on these safeguards.
We do not support Do Not Track (DNT). Do Not Track is a preference you can set to inform websites and applications that you do not want to be tracked
We implement and maintain reasonable security measures, such as access controls and encryption, to protect the personal information we collect and maintain. However, no security measure or modality of data transmission over the Internet is 100% secure and we are unable to guarantee the absolute security of the information we have collected from you.
The Services are not intended for individuals under the age of sixteen (16). If we learn that we have collected or received personal information from a child under the age of sixteen (16), we will delete that information. If you believe we might have information from or about a child under the age of sixteen (16), please contact us at support@missionmedus.com.
We may change this Privacy Notice from time to time. We will post the changes to this page and will indicate the date the changes go into effect. We encourage you to review our Privacy Notice to stay informed. If we make changes that materially affect your privacy rights, we will notify you with a prominent post on our Services and obtain your consent, if required.
For questions about your PII, to log a complaint, or if you have any specific questions about this Privacy Statement, you can contact us via email or phone or by writing to us at the address below:
Mission Med, LLC
7304 SW 45th St.
Miami, FL 33155
E-mail: support@missionmedus.com
Phone: (305) 748-2517
This Privacy Notice was last updated on June 1st, 2023